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Customer Services Advisor - Telecoms Job in Leamington Spa, England

Duties: 

• Telecoms Enquiries and Order Processing 
o Provide a level 1 or 2 Helpdesk service managing enquiries regarding mobile, Landline or broadband enquiries 
o Working with the customer to diagnose the problem 
o Completion of quotes for new services 
o Follow up quotes and process the sale 
o Answer questions about warranties and/or replacements. 
o Answer questions about the Telecoms range. 
o Process new orders and replacements. 
o Liaison with third party suppliers involved in the problem resolution. 
• Resolve customer complaints via phone/email. 
• General customer service tasks 
• Greet customers warmly and ascertain reason for calling 
• Resolve customer enquiries via phone/email using ticketing system to manage the priority of the calls, whilst maintaining a positive image for the company 
• Assist with order processing, following up quotes, refunds/exchanges 
• Take payment information and other pertinent information such as addresses and phone numbers. 
• Diagnose the problem and remote access onto customers machine where appropriate 
• Use the ticket system to control workload and prioritise tasks 

 Send resume to soor@jobs-n-jobs.com or soormaaz279@gmail.com
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