Reporting to the Head of Warehouse, you will be responsible for:
- Developing, implementing, and managing reverse supply chain objectives
- Working directly with internal and external parties including operations, category management, accounting/finance, customers, vendors and warranty centers.
- Inbound responsibilities for receiving and processing all returned orders, developing return policies and procedures
- Outbound responsibilities for all transferred product to Returns Warehouse; ensuring storing locations organized; preparing and shipping RTV (Return To Supplier)
- Processing a minimum of all inbound returns received on a daily basis and all current outbound RTV’s in the designated time frame, while maintaining an accuracy level
- Compliance with Key Performance Indicators (KPIs) and productivity monitoring
- Managing the cycle count activity for return area
- Ensuring of return compliance with local and regional policies
- Ensuring SLA for return for customer satisfaction
- Monitoring the domestic return & failed delivery shipment from 3PLs
- Carrying out investigations into any accidents or near-miss incidents
- Carrying out 5S practices and Kaizen activities within outbound area (ensuring housekeeping standards are maintained at all times).
- Being prepared to assist with other departments in the warehouse as and when required
- Carrying out internal health and safety audits as and when requested
- 3-5 years of experience in returns management, reverse logistics, and/or warehouse operations
- Ability to work under pressure and willing to learn in a fast moving environment
- Pro-active and positive attitude
- Strong Excel and analytical skills
- Fluency in English and Vietnamese
Send resume to tehreem@jobs-n-jobs.com or tehreemshah279@gmail.com
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