Role: Lead Administrator Managed Security Services - L4.1
Location: Abbott Park, IL
Job type : Contract
- Managed Security Services - MSS (Mandatory)
- SME on McAfee Antivirus Endpoint Protection Solution - EPS
- Act as a Single point of contact for the technical tower in front of the customer management.
- Ensure proper communication and quick resolution as a crisis manager.
- Drives day to day operations and work plan allocation/management.
- Conduct periodic reviews with teams.
- Weekly and monthly status reports to higher management.
- Participate in business meetings with various stake holders.
- Take corrective actions based on the customer satisfaction surveys.
- Drive service improvement programs.
- Ensure adherence to quality / security standards defined for the engagement
- Perform Trend analysis; identify top few incidents and work with respective teams/individual to minimize the incidents.
- Effort estimation/reviews on need basis for new projects.
- Work experience:5 - 8 Years;
Send resume to email@example.com or firstname.lastname@example.org