Friday, March 31, 2017

Lead Administrator Managed Security Services Job in Abbott Park, IL United States

Role: Lead Administrator Managed Security Services - L4.1
Location: Abbott Park, IL
Job type : Contract
Job Description:
  • Managed Security Services - MSS (Mandatory)
  • SME on McAfee Antivirus Endpoint Protection Solution - EPS
  • Act as a Single point of contact for the technical tower in front of the customer management.
  • Ensure proper communication and quick resolution as a crisis manager.
  • Drives day to day operations and work plan allocation/management.
  • Conduct periodic reviews with teams.
  • Weekly and monthly status reports to higher management.
  • Participate in business meetings with various stake holders.
  • Take corrective actions based on the customer satisfaction surveys.
  • Drive service improvement programs.
  • Ensure adherence to quality / security standards defined for the engagement
  • Perform Trend analysis; identify top few incidents and work with respective teams/individual to minimize the incidents.
  • Effort estimation/reviews on need basis for new projects.
  • Work experience:5 - 8 Years;
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