Thursday, April 27, 2017

Membership Manager Job in British Chamber of Commerce Singapore

Tasks and Responsibilities:
  • Build, develop and convert an ongoing pipeline of new member acquisitions in line with Chamber targets
    • Record and report on the status of the pipeline using CRM tools
    • Organise meetings and onsite presentations to acquire new member companies
    • Liaise with the Events team on regular Open House events as a means of inviting potential members to learn more about the Chamber
  • Increase engagement of existing members and ensure retention rate remains within Chamber targets
    • Respond to all member enquiries in a timely manner
    • Maintain updated records of member statuses on internal CMS systems
    • Attend meetings and offer to deliver presentations to encourage further engagement
    • In liaison with the Membership Administrator, monitor the membership renewal process and proactively contact members as required
    • Develop and promote promotions and offers within the network
  • Maintain an awareness of external commercial themes and news relevant to the membership
  • Regularly attend Chamber events, including all flagship events, and confidently network with members and guests
  • Collate required data to update the Board and Executive Committee on the status of the membership
  • Organise and participate in regular Committee and Business Group meetings
  • Deliver the monthly New Member Briefing presentation
 Key Performance Indicators:
  • Meet ongoing and annual targets for new member acquisitions
  • Meet ongoing and annual targets for member retention
  • Continually improve engagement levels within the membership
 Ideal Candidate Requirements:
  • Min 5 years’ experience in a service orientated sales and account management role, ideally with evidence of results
  • Preferably experience of a member based non-profit organisation in a similar role
  • Business degree or related qualifications
  • Confident speaker in presentations, interpersonal and networking skills
  • Fluent in the English language, both spoken and written
  • Proficient in Microsoft Office and adaptable to new systems
  • Experience in database analysis
  • Excellent attention to detail
  • Fast learner and adaptable to a SME environment
  • Excellent team player
  • Candidates must be available to attend Chamber events outside working hours, for example early mornings or early evenings as per the events calendar
 Benefit package includes:
  • Key working hours: 08.30 – 17.30, Monday to Friday
  • Salary + CPF, payable 12 times a year
  • OTE commission on acquisitions
  • Discretionary annual bonus
  • 15 days paid annual leave plus all statutory leave allowances
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