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EDGE Senior Consultant - Engineered Design Job at São Paulo e Região, Brasil
As an EDGE Senior Consultant your expertise will help Concentrix's clients align their people, processes and technology with a business strategy, and vision, for future success.
EDGE Senior Consultants work proactively with clients, Concentrix deal and delivery teams to refine their current business strategy, or develop new strategies that are in line with competitive and market forces. You'll help clients become fit and agile organizations, enabling them to take full advantage of the opportunities in their respective markets. Based on the client's strategic objectives, you'll improve performance across their business through reshaping processes, transforming the organization and using enabling technology effectively.
As an EDGE Senior Consultant, you are a trusted business advisor, responsible for working with clients to identify strategic capabilities that create competitive advantage. These capabilities may come in the form of process, information technology, organization enablement or knowledge. You'll use best practices and consultative tools to identify, align and change the factors that affect organizational performance, stability, and teaming, to develop comprehensive strategic and tactical transformation recommendations.
You will lead engagements, build client relationships, develop and manage project team members, participate in business development, execute project communications and manage project deliverables and financials.
Comprehensive understanding of Contact Center Business Process Outsourcing services & associated channels.
Strong expertise in at least one of the key industry verticals or cross-vertical consulting experience in Banking, Healthcare, Insurance, Technical and Product Support and Customer Care.
Experience assessing client’s strategy, processes and maturity level from a business, operations and technology perspective and make appropriate and compelling recommendations for change.
Demonstrated ability to apply the right technology to solve business challenges
Demonstrated knowledge of the multiple channels that support effective business operations for driving better customer experience.
Demonstrated results in leading Due Diligence and Consulting projects.
Demonstrated knowledge about Contact Center functional areas and the multi-channel approach for driving business value.
Proven ability to engage and interact with the C-Suite and all levels of business in initial sales meetings, client orals, visits, Due Diligence and Consulting engagement.
Experience in Oral presentations with clients.
Will be required to lead and conduct E2E Business Process modeling and complete analysis of business and process models (as-is & to-be) to generate a compelling transformation value proposition for our clients.
Bachelor's degree with a focus on Technology area or equivalent.
Green Belt / Lean Six Sigma Certification / BPM– (differential).
Required Experience and Skills:
Consulting experience and Management experience in Contact Center / BPO Delivery or equivalent Consulting Experience in at least one of the Industry verticals.
Demonstrable knowledge of typical Call Center technology (IVR, ACD, Chat, Email and Knowledge platforms as well as automation and analytics enabling technologies.
Experience delivering presentations and conducting workshops with C-Suite level and below.
Experience leading and managing teams when conducting Due Diligence or deployment projects or similar engagements in client or Concentrix operations.
Excellent verbal and written communication skills.