Monday, July 3, 2017

IVR QA Analyst Job in Cleveland, OH and Pittsburg, PA United States

Urgent Position Title: IVR QA Analyst 
Location: Cleveland, OH and Pittsburg, PA
Duration: 12 months

Job Description:
Must Have Skill:  IVR  Domain Testing Experience,

* Manual Testing,
* ALM 11,
* Performance and Load Testing with Hammer Too

3-5 years progressive experience and responsibilities in the area of Avaya IVR Call Center Technologies QA process
IVR Domain
* Experience with Testing of DTMF and Speech Recognition Application and Call Flows
* Experience in testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal.
* Experience with Testing of Genesys CTI Call Routing
* Experience and Knowledge of Voice Portal Managemnt Systems (VPMS) Configurations.
* Knowledge of Skill Based Routings, Exit Points and Vector/VDNs
* Working knowledge of IVR Testing with Agent Desktop Applications.

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