Wednesday, August 2, 2017

Helpdesk Engineer Job in New York, NY United States

  • Summary Description:

    Provides local computer hardware and software support.  Key Objectives and responsibilities include: help desk support/management, customer support on the desktop/laptop/network, customer service, national and local asset management, education and training of clients, compilation of records and reports related to production, machine malfunctioning, and maintenance.  Serves as a subject matter expert in one or more areas of technology or as a point person for a business area in the local office.

    Strategic & Technical Orientation / Job Content:

    Understanding of standards for technology implementation and customer service skills.  Responsible for resolving technical issues and implementation of standard technologies in the local market. May develops and shares best practices across the national network.

    Scope of Responsibility:

    Responsible for ensuring timely resolution of technical problems to ensure the continued productivity of the partners and staff of PwC
  • ? Productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to firm and US IT standard operating procedures.

    ? Ability to adapt to a rapidly changing environment.

    Strong skills utilizing Lotus Notes databases and Microsoft Office Suite

    ? Understanding of technology/software relevant to team

    ? Must be willing to work overtime as necessary for day-to-day operations and occasional weekend or after-hours coverage. May be required to carry cell phone, pager or blackberry.

    ? Commitment to professional growth; seeks opportunities for development; looks for ways to share knowledge with others.

    ? Experience in PC support, remote communications, local area networking, PDA's

    ? Windows NT, 2000, XP Professional operating systems, software installation and configuration

    ? Windows NT server operating systems and applications.

    ? Experience with Lotus Notes, MS Office 2000, and XP Professional

    Certifications such as A+, Network+, MCSE are helpful but not necessary
Network Collaboration& Performance Management

? Communicates with internal/external contacts on matters requiring some explanation.

? Manages expectations of the customer and provides quality customer service at all times.

? May serve as a point of contact for a local office business unit (Assurance, Advisory, Tax).

? May serve on a national team to coordinate implementation of standard technologies (A/V, Asset management, etc.) or to serve as subject matter expert in the local office for a technology (Notes, network, etc.)

? Participates in overall local office support team, substituting for other groups as necessary.

? Participates in team building activities, is a supportive team member in the local market

? May have regular contact with customers and peers on matters that may require interpretation beyond established procedures.

? Provides formal or informal knowledge sharing regarding the use of new and existing technology, proprietary products and firm processes

? May perform asset management, network support, connectivity, telecom, project management, Market & regional work, procurement.

? May originate and provide documentation for best practices to multiple constituents by gathering information to provide appropriate cluster/region service alerts and advisories.

? Demonstrate the ability to coordinate, manage and/or participate in small and medium projects that typically have local/market/regional impact

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