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Operations Manager Job at Munich Area, Germany

MAIN DUTIES AND RESPONSIBILITIES
In this position, based in Munich and reporting to the Europe Operations Manager and the Europe Managing director, you are in charge of timely execution of fieldwork for the local, regional and international missions of your Business Unit, with key responsibilities:
  • To manage a team of Operations Executives located in Munich.
  • To work on a large scale development of the North East Europe database, enhance strategies locally and regionally.
  • To ensure adherence to the company policies on business conduct/ethics when servicing clients.
  • To maintain excellent communications and reporting to the Europe Managing director, Europe Operations Manager, Key Accounts team and Business Support departments.
  • To manage the timely assignment and execution of fieldwork as per company standards, specific mission/client requirements and project schedule.
  • To ensure the quality of the field surveys, their timely collection and electronic submission.
  • To manage the timely validation of the field surveys by elaborating a strategy based on the Business Unit Operations resources and the projects forecast.
  • To maintain good professional relationships with your Shop Performance Evaluators and Global Operations Support and to timely handle complaints and feedback in a true spirit of cooperation, team work and customer satisfaction.
QUALIFICATIONS
  • Education: University Degree in Management or Marketing, Master’s Degree preferred
  • Experience: 3-5 years among an Operations team
  • Excellent organization skills
  • Ability to quickly adapt in a challenging and multicultural environment
  • Excellent German and English, any other European language would be a plus
Send resume to soor@jobs-n-jobs.com
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