Friday, August 11, 2017

Senior Engineer, Production Support Services Job in New York City, New York United States

Title:  Senior Engineer, Production Support Services
Location: New York City, New York
The Senior Engineer, Production Support Services is responsible for support of the configuration and distribution of enterprise applications to production systems working directly with application owners, development teams, engineering and technology operations.
Duties & Responsibilities
  • Perform analytical, technical, and administrative work in planning, installing, designing, optimizing, distribution and support of new and existing applications on deployment environments.
  • Support proactive measurement and monitoring of application capacities and performance, to enable unhindered business scaling and application uptime.
  • Adhere to established processes, protocols and procedures to support service management (incident management, problem management, change management, configuration management and release management)
  • Consult with application development teams to determine optimal configuration of applications and deployment environments.
  • Handle difficult or escalated production issues with diplomacy and tact, ensuring issues are resolved and communicated in a timely manner.
  • Support on-call, 24/7, production applications issue resolution escalation from client support services.
Required Experience:
  • Strong working knowledge of all aspects of desktop and server operating systems and configuration management, including software distribution, provisioning, patching, compliance & inventory.
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution, in a concerted effort with application development teams, engineering, vendors, client services and customers to resolve complex production issues.
  • Understanding of the principles and best practices of software configuration management
  • Scripting and development skills for deployment, administration, monitoring and support tools.
  • Strong understanding of operating systems and able to tune environments for optimum performance.
  • Strong experience in technical service delivery and support.
  • Highly developed organizational skills and proven project management skills
  • Minimum 15 years of progressive experience in enterprise-level software technical support roles or organizations. 
  • Experience working in a large production environment, supporting customers, regionally and globally.
  • Excellent presentation, verbal, written, and interpersonal skills. 
- ITIL Foundation Certification preferred.
- Agile experience preferred.
- Working knowledge of LANDesk or other software distribution and asset management systems.
- Citrix experience preferred
- Microsoft Technologies (operating system, commercial products and .net framework) experience preferred
- Python, PERL, PowerShell, SQL, VB Script experience preferred

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