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Enterprise Support Manager Job at Amazon New Zealand

WS Enterprise Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We are seeking an Operations Manager with strong operational, leadership and technical skills to lead a team of Technical Account Managers responsible for supporting Enterprise customers. As an Operations Manager, you'll represent Amazon and AWS in front of our largest customers, building relationships and operational processes, while developing the voice of your customers within Amazon, and providing support recommendations and proactive advice through all phases of your customers’ implementation cycle.

Your team will:
· Field support inquiries from Enterprise customers
· Complete analysis and present periodic reviews of operational performance to customer
· Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
· Make recommendations on how new AWS offerings fit in the company architecture
· Champion and advocate for customer requirements within AWS
· Participate in executive level customer meetings (onsite or via phone)
· Work with some of the leading technologists around the world
· Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

BASIC QUALIFICATIONS

· The right person will be highly technical, analytical, and have 5+ years of experience managing technical teams
· Must be passionate about the growth and success of AWS customers.
· Must have a record of driving projects to improve support-related processes and the technical support experience
· Strong verbal and written communication skills
· The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance

PREFERRED QUALIFICATIONS

· Deep experience with AWS service offerings
· Experience with web services
· Past experience as a sys admin, network engineer, or software development engineer
· Flexible work schedule (weekends and/or evenings when required)
· Computer Science or Math background highly desired
Send resume to tehreem@jobs-n-jobs.com
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