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Service Delivery Manager Job in Eschborn, Germany

Position: Service Delivery Manager
Location: Eschborn, Germany
Interview:Telephonic then Skype
Job type: Permanent
Max Salary: DOE
Note:
  • Only British Citizen and British PR
Job Description:-
  • 12+ Years of IT industry experience, minimum 7-8 years of managing IT
  • Infrastructure for medium to large customers
  • Excellent communication and customer relationship skills with proficiency in
  • speaking & writing German Language
  • Hands on experience in managing large transition, transformation and steady
  • state service delivery on the IT infrastructure space
  • Exposure to managing complex IT infrastructure is highly desirable
  • Experience in managing portfolio of 10M+
  • Good exposure to Pre-Sales process
  • Good experience in budgeting and P&L management is a must
  • Implementation experience in IT Service Management using ITIL best practices
  • P&L responsibility Expansion of services to fill all gamut’s of infrastructure increase breadth.
  • Focus on project opportunities and transformation initiatives ITIL process definitions and implementation Automation in service delivery Resource
  • Management Utilization Billing Management reporting
  • Conduct regular in depth service and process audits. Employee retention, motivation and training Focus on grooming people from L1 to L2, L2 to L3within select timelines
  • Value add to customer-YOY by working closely with the Transformation and
  • Consulting group for: Architecture gap assessment studies Implementation of new technologies Consolidation/virtualization opportunities.
  • Reduce business impact of outages Cost savings through better solutions
  • Enhance operational efficiencies Overall SLA management –
  • Operation interaction with technologies Lead / Service
  • Owner Overall Customer and Employee Satisfaction
  • Managing the service delivery of multiple accounts Sound technical knowledge on Infrastructure technologies and understanding of Business mapping.
  • Able to dialogue with customer architecture team on emerging technologies, relevance to environment and suggest the roadmap.
  • Excellent customer relationship management at CXO levels –experience in presetting Operations and Strategic reviews to senior stake holders
  • Experience in managing technical team at onsite / offshore model Excellent communication and Presentation skills in both verbal & written Process centric – good understanding on ITIL, SLA, OLA etc.
  • Excellent in Analysis & Automation – identify the areas which can be automated for improving the efficiency & effectiveness
  • Send resume to soor@jobs-n-jobs.com
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