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Senior Application Service Engineer Job in Sydney CBD Australia

Key Responsibilities:
  • Maintain expert level of technical knowledge across the Business product stack (Lendscape), as well as core, third party components such as Windows; SQL Server; Tomcat, etc.
  • Articulate technology and product solutions to both business and technical users.
  • Assist in the design and development of the hosting service offering, including the delivery of effective automation, monitoring, and alerting systems.
  • Liaise with IT division in the on boarding of new customers within the hosting data centre.
  • Ability to provide out of hours on call support to cover both the EMEA, APAC and USA regions.
  • Actively monitor, support and tune HMS installations to ensure maximum uptime and customer satisfaction.
  • Work closely with the local support team members to provide the timely diagnosis of customer issues and devise solutions to help minimise the reoccurrence of issues.
  • Travel to project sites to preform start-up, integration, migration and technical training services.
  • Deliver visit reports detailing key issues, solutions and future opportunities to internal monitoring groups.
  • Participate in the formation and delivery of strategic product developments.
  • Provide consultancy services back to the product group to facilitate improved knowledge, service delivery and widen service offerings.
  • Participate in a programme of constant improvement of documentation for internal and external use, in line with the agreed documentation strategy.
Essential Technical Skills:
  • Detailed knowledge of: SQL Server; Oracle; DB2/400; I-Series; Windows; Unix; Websphere; Weblogic
  • Previous experience of supporting software in a banking/insurance environment.
  • Performance monitoring & tuning across OS; Java and Database layers.
  • Detailed infrastructure knowledge across the whole of the deployment landscape, including firewalls; load balancers; virtualisation; servers; storage systems.
  • Ability to size hardware infrastructure in line with the clients’ operational volumes.
  • Knowledge of Java; ANT; Velocity; Jaspar; iReport.
  • Comprehensive understanding of the Aquarius architecture, including all its components.
  • Awareness of emerging technological trends that can benefit the product.
Send resume to tehreem@jobs-n-jobs.com

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