Key Responsibilities:
- Maintain expert level of technical knowledge across the Business product stack (Lendscape), as well as core, third party components such as Windows; SQL Server; Tomcat, etc.
- Articulate technology and product solutions to both business and technical users.
- Assist in the design and development of the hosting service offering, including the delivery of effective automation, monitoring, and alerting systems.
- Liaise with IT division in the on boarding of new customers within the hosting data centre.
- Ability to provide out of hours on call support to cover both the EMEA, APAC and USA regions.
- Actively monitor, support and tune HMS installations to ensure maximum uptime and customer satisfaction.
- Work closely with the local support team members to provide the timely diagnosis of customer issues and devise solutions to help minimise the reoccurrence of issues.
- Travel to project sites to preform start-up, integration, migration and technical training services.
- Deliver visit reports detailing key issues, solutions and future opportunities to internal monitoring groups.
- Participate in the formation and delivery of strategic product developments.
- Provide consultancy services back to the product group to facilitate improved knowledge, service delivery and widen service offerings.
- Participate in a programme of constant improvement of documentation for internal and external use, in line with the agreed documentation strategy.
Essential Technical Skills:
- Detailed knowledge of: SQL Server; Oracle; DB2/400; I-Series; Windows; Unix; Websphere; Weblogic
- Previous experience of supporting software in a banking/insurance environment.
- Performance monitoring & tuning across OS; Java and Database layers.
- Detailed infrastructure knowledge across the whole of the deployment landscape, including firewalls; load balancers; virtualisation; servers; storage systems.
- Ability to size hardware infrastructure in line with the clients’ operational volumes.
- Knowledge of Java; ANT; Velocity; Jaspar; iReport.
- Comprehensive understanding of the Aquarius architecture, including all its components.
- Awareness of emerging technological trends that can benefit the product.
Send resume to tehreem@jobs-n-jobs.com
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