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Operations Director - Facilities Management Job in London United Kingdom

Reporting directly into the Business Unit Director, the role of Operations Director will focus on the operational performance of a pre-defined selection of blue-chip corporate customers. Interested parties must possess a quantifiable track record of driving operational excellence across a portfolio of contracts. 

Customer relationship and team leadership skills are key to the success of this role, as is the ability to innovate and improve service levels across the portfolio.

This is an excellent opportunity to join CBRE GWS LFM in a senior leadership position. 

Key Responsibilities and Expectations:

Operational

  • Lead a number of Account Directors and Area General Managers. Check and challenge of detail.
    • Takes leadership of mobilisation and transition activity to ensure that CBRE and customer expectations are met and that all mobilisations are signed off at exec level
      • Continually focuses on developing the business through building customer relationships and ensuring that resources are prepared to manage this growth i.e. a robust but realistic succession plan is in place
        • Identifies tracks and influences key KPI and financial performance metrics to deliver required performance levels.
          • Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships.

          People Management

          • Ensures the team has the skills and motivation to carry out their roles to the best of their abilities. This includes all staff attending the Company induction day and mandatory relevant training.
            • Is constantly visible and accessible to the team.
              • Trains, develops, inducts and mentors direct reports and builds a culture of continual development.
                • Builds a robust succession plan for the portfolio, using management development programmes and local development activities to ensure ready and able candidates are available at all times.

                Financial & Asset Management

                • Takes appropriate actions to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships.

                Required Skills & Experience:


                • Interested candidates must possess a quantifiable track record of success in managing and growing multi-customer Facilities and Property related contracts to at least £15m t/o p.a.
                • Excellent motivational and influencing skills, with high levels of personal integrity
                • Has vision, and able to communicate this effectively. A role model for customer service excellence.
                • Analytical
                • Entrepreneurial
                • Creative
                • Able to contribute effectively across all business activities.
                • Incumbents must have a high level of energy, be self- starters, confident and stable in manner.
                • Organised, able to priorities and deliver within high pressure, business critical environments
                Send resume to soor@jobs-n-jobs.com

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