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Program Manager Job in Somerville, Massachusetts US

The Associate Program Manager assists in leading the account teams that act as on-site extensions of the clients HR function. This role provides day-to-day guidance to ensure the client receives the highest level of quality service in a timely and cost-effective manner though the management of full P&L, client relationships and Alliance Supplier relationship management, account management, team management and people development.
The Associate Program Manager will oversee all operations and is responsible for executing against goals and identifying opportunities for new revenue streams to sustain and grow RCS business. The Associate Program Manager will:

Position summary:
  • Produce the best client and talent match by delivering against a consistent and effective recruiting plan and ensuring the correct quantity and quality of talent is maintained in a pipeline aligned with the client’s needs
  • Screen and select candidates according to client specific job profiles and workforce forecasts
  • Meet with key department contacts and end users on a daily/weekly basis to assess business needed, requirements, performance, overall satisfaction with the RCS service levels, and opportunities for growth
  • Utilize VMS technology to manage PMO office, conduct supplier vetting, ensure scorecard compliance and deliver cost savings
  • Identify opportunities for new revenue streams by offering innovative solutions, working with both clients and talent to execute strategic initiatives and provide appropriate solutions
  • Ensure compliance and coordinate efforts pertaining to unemployment hearings, applicant screenings (background, assessments, drug testing), safety, payroll, I-9s, and workers compensation, and client specific requirements as needed
  • Effectively deliver upon Randstad’s operational standards with excellence achieving 100% fulfillment while using RCS specific tools for recruitment, selection, retention of talent, and client development activities
  • High School diploma required
  • Bachelor’s degree highly preferred
Work experience:
  • Three to five years of business experience with a minimum of one in either staffing or in the client’s industry of specialization
Knowledge, skills, and abilities:
  • Unsurpassed level of professionalism and ability to communicate at all levels of the client organization
  • Demonstrated ability to manage and resolve complex client situations in an effective manner
  • Strong organizational, analytical, and problem solving abilities
  • Ability to work independently and manage multiple priorities and deadlines in a fast-paced environment
  • Intermediate knowledge of MS Office and Outlook
  • Ability to multi-task and effectively prioritize workload
  • Ability to present business reviews and workforce strategies to client groups
  • Demonstrated ability to build strategic partnerships and identify customer’s needs to deliver, while declining, or adjusting expectations
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