You will be responsible for providing door-to-door coordination of International import/export household good shipments for state department government clients, agents and individuals.
The role will also perform all functions including, but not limited to, counselling clients on current procedures, import/export documentation, agency policies and acting as the main point of contact for the client.
ITGBL, department of state moves experience is essential for this position!
Key Responsibilities:
- Responsible for the full door-to-door coordination for ITGBL department of state moves, liaising directly with the state department
- Provide rate quotations and bids, book shipments for routing and transportation until delivery completion
- Compile OTO rate quotes based on contacting agent, vendor and transportation carriers to obtain pricing and generate return quote for door to door air, household and POV’s
- Receive bookings based on rates on file in TMSS or based on OTO quotes generated by the coordinator
- Determine and choose DOS approved agents and vendors to ensure quality service is provided
- Monitor agent and vendor performance to determine if they are meeting International Quality Standards
- Perform introductory calls to service members to explain move process
- Coordinate DOS1 origin or destination services per SIF quoted rates on file
- Create electronic files “e-files” while converting all docs to pdf file for a paperless system
- Understand and apply the agency rules that apply for each individual agency booking
- Update the software system with coinciding information into the agency and/or accounts required system.
- Route / book all air, household goods and POV shipments only via U.S. flag service or obtain foreign flag waivers as needed
- Flawless communication is needed with customer and account in writing and verbally
- Monitor and track all steps of transportation during door to door life of the shipment
- Continual contact with U.S and Overseas agents
- Request authorizations for THC, Storage, accessorials from government agency or relocation account
- Perform an “estimated“ cost projection within 48 hours of receipt of survey results to calculate “estimated” projected revenue and expense based on survey weight/cube for import/export household, baggage and POV shipments
- Perform an ‘actual” cost comparison projection upon receipt of the actual weight/cube
- Revenue and Expense charges will be determined based on the coordinator's review of the best financial routing options within 48 hours of receipt for the actual weight and cube for import / export household, baggage and POV shipments and use of reciprocity report provided by Pricing and Vendor Manager
- Finalize all revenue and expense on every shipment to generate billings on each file within 30 days of delivery
- Update Government agency or account provided system with final rates based on actual weight ticket and supporting documentation
- Update software system with final billing information and advise HQ when ready to generate invoice
- Review and analyze vendor invoices that exceed 10% variation from the accruals to determine if payment outside of accrual is warranted
- Generate and send all documents to customer, US and Overseas agents and vendors in a timely manner
- Generate and create 3080 survey request in GSA TMSS system
- Generate insurance certificates on all shipments via the designated insurance company
Send resume to adelina@jobs-n-jobs.com
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For more jobs in United States, please visit http://jobs-n-jobs.com/search/label/USA
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