The Onsite Relocation Consultant works in close partnership with client to provide superior customer service to the client’s employees.
Responsibilities:
Responsibilities:
- Manage the relocation processes for high level corporate executives: administer relocation policy/program; counsel on best utilization of resources; complete coordination and project management of the shipment of household goods, temporary living, intercultural and language services, destination services, immigration services.
- Maintain and enhance client relationships through on-going communication with client to assess client needs and provide feedback on product/service and operational processes and issues that affect the achievement of client and company goals.
- Develop and implement case specific plans and strategies in conjunction with management to achieve superior customer experience.
- Liaison with company business units; ability to demonstrate project management skills to high level client expectations.
- On-site ( at the client offices) delivery of role includes successful interactions with vendor partners and client company business divisions.
- Ensure that client needs are met in a timely efficient manner through delivery of excellent service.
- Track exceptions to relocation policy and communicate trending to management, client and staff, recommend specific an action to reduce costs/add value.
- Participate in special projects as needed, including research of products, client presentations, client/supplier training
Qualifications/selection criteria:
- University degree or 5 years’ experience in a related customer service / relocation / global mobility industry required
- Proven successful customer service experience, preferably with US or European-led multinational company
- Superior relationship management skills and demonstrated experience managing client expectations
- Fluency in English required; Strong communication, interpersonal and influencing skills
- Demonstrated technical/systems skills
- High level of accuracy and process orientation required
- Demonstrated ability to problem solve and manage multiple priorities required
Send resume to adelina@jobs-n-jobs.com
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For more jobs in United States, please visit http://jobs-n-jobs.com/search/label/USA
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