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Onsite Relocation Consultant Job in Jersey City, New Jersey United States

The Onsite Relocation Consultant works in close partnership with client to provide superior customer service to the client’s employees.

  • Manage the relocation processes for high level corporate executives: administer relocation policy/program; counsel on best utilization of resources; complete coordination and project management of the shipment of household goods, temporary living, intercultural and language services, destination services, immigration services.
  • Maintain and enhance client relationships through on-going communication with client to assess client needs and provide feedback on product/service and operational processes and issues that affect the achievement of client and company goals.
  • Develop and implement case specific plans and strategies in conjunction with management to achieve superior customer experience.
  • Liaison with company business units; ability to demonstrate project management skills to high level client expectations.
  • On-site ( at the client offices) delivery of role includes successful interactions with vendor partners and client company business divisions.
  • Ensure that client needs are met in a timely efficient manner through delivery of excellent service.
  • Track exceptions to relocation policy and communicate trending to management, client and staff, recommend specific an action to reduce costs/add value.
  • Participate in special projects as needed, including research of products, client presentations, client/supplier training

Qualifications/selection criteria:
  • University degree or 5 years’ experience in a related customer service / relocation / global mobility industry required
  • Proven successful customer service experience, preferably with US or European-led multinational company
  • Superior relationship management skills and demonstrated experience managing client expectations
  • Fluency in English required; Strong communication, interpersonal and influencing skills
  • Demonstrated technical/systems skills
  • High level of accuracy and process orientation required
  • Demonstrated ability to problem solve and manage multiple priorities required
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