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Relocation Client Services Director Job in Morristown, New Jersey United States

This position is responsible for ensuring excellent service delivery, to a portfolio of dedicated clients through; Operations Management, Account Management as well as Team Development.
You are responsible for overseeing the successful delivery of Domestic Relocation services.

Duties include:

  • The Relocation Services Director is responsible for engaging strategically with senior personnel regarding; account plans, client strategy and relationship management.
  • Responsible for overall client account management for the domestic relocation division including; client reviews, process redesign, or customer service enhancements and improvements.
  • Striving towards exceeding internal targets as well as operational goals for the US domestic relocation client service team.
  • Manages a portfolio of domestic and international relocation engagements, acting as the single point of coordination for various phases of the relocation process
  • Regularly reviews reporting, analytics, capacity, data integrity and other indicators facilitating proactive and effective team management.
  • Manages financial performance across the dedicated client base for domestic relocations, to achieve revenue and profitability targets.
  • Ensures that service fees and referral fee revenues are recorded accurately and timely.
  • Overall staff supervision by training, coaching and managing the performance of team members.
  • Responsible for the professional development of the team by providing; in person coaching sessions, establishing training practises, promoting educational development.
  • Directly supports sales efforts aimed at growing the relocation service business by attending sales meetings, best and final RFP's etc.
  • Partners with the client implementation team to successfully on-board the client.
  • Upselling and cross-selling International Assignment and US Domestic Relocation services to all clients where possible including additional services such as; Visa and Immigration, Taxation, Transportation and Domestic Relocation.
  • Services provided include; policy and benefit counselling, workflow administration, relocation management, home sale management, referral fee collection, financial services, and supplier coordination and file documentation
  • Supports new technology and other process initiatives and provides support and subject matter expertise to the IT group as needed.
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