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Service Desk Analyst (Bilingual) Job in Doha Qatar

The candidate must be living in Qatar & have a valid Qatar work experience.
The candidate must be Bilingual: Arabic and English must.
Key Responsibilities:
  • Availability of the Service Desk telephone and email support.
  • High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests.
  • Achieve a set level of first level resolution of clients’ and users’ Incidents and Service Requests.
  • Ability to create work instructions to share acquired knowledge with peers.
  • To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
  • To work and be measured against strict Service Level Agreements
  • Provide clients and users with clear, concise updates in relation to their Incidents and requests.
  • Ability to work in all possible shifts.
  • Support in resolution of client related incidents
  • Support continuous communication with all clients on the status of their Service Requests
  • Maintain technical compliance with all business directions and standards
Skills
Key Skills:
  • At least 1 year support of Cisco IPT systems.
  • Experience with HP Service Manager
  • Operational experience in maintaining complex IT environments.
  • Excellent English written and verbal communication skills.
  • Excellent English written and verbal communication skills.
Qualification: Post-secondary education in IT or related field
Certifications:
  • ITIL V3 Foundation certified
  • MCITP (Microsoft) Certified and CCNA/CCNP
Minimum Experience: Minimum 5 years (at least 3 – 4 years within Qatar)
Send resume to soor@jobs-n-jobs.com

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