Skip to main content

Manager Operations Analysis Job in Dubai United Arab Emirates

Purpose of Position:
1. To leads Service 4 U LLC operations and to obtain customer satisfaction and retention, team member satisfaction and retention, while upholding company’s image and reputation and achieving all performance objectives.
2. Assure smooth running of car wash operations. (Service 4U Centre)
Roles & Responsibilities:
1. Respond accurately and on time to all administrative, sales, marketing, finical and operational duties and deadlines;
- Including employee scheduling,
- Performance evaluations,
- Sales & deposits,
- Procurement and Inventory, etc.
- Other duties as assigned.
2. Make sure the service station is doing the right services according to the fitting needs of the market while meeting all range of services offered under one station.
3. Assure the performance of;
- Service units’ staff
- Time taken to do a job or service
- Handle customer complaints if any
- Smooth operational performance of machinery
- Intact operational assets for delivery of services
4. Manage the sales team and assure
- Assure the sales targets are set for the week, month, quarter, biannual and year taking into consideration about the fluctuating market conditions.
- Assure the appropriate plan is in place to achieve these sales targets i.e. SMART sales plans (Specific, Measurable, Achievable, Realistic and Time Bound)
- Evaluate the performance of sales and marketing team recommend them for rewards and mobilizations.
- Present the monthly sales target and achievement report to management
5. Make sure that we have required inventory by;
- Systemizing the inventory issuance, receiving and stock level maintenance
- Assuring that in time purchase requisitions are being raised
- Assuring that in time local purchase order are being placed
- Assuring that vendor and supplier approval systems is in place and being followed
- Assuring that updated list of vendors and suppliers with its supplied items standard specifications approved by the MD is in place.
- Review the monthly stock taking reports and present it to management for analysis and improvement
6. Make sure the proper job order processing system is in place by;
- Issuing the Job order on its standard booklet to the relevant business unit
- Reviewing the job done as per the required service standards
- Review the job orders booklets periodically and improve it in view of increasing service range at each business unit and seek MD approval on it
- Sales invoices are in place after the completion of jobs with its cross-reference number on the invoice for validation
7. Manage location’s maintenance for;
- Cleanliness of sites,
- Equipment repair
- Chemical care
- Quality of the wash service.
8. Maintain accountability for the operations of the Service 4 U LLC
- Bank Deposits,
- Inventory,
- Cashier machine functionality
- Discount/ Happy Hours /promotions campaigns).
9. Invoices customers using proper procedures for;
- Cash
- Credit.
10. On call available for;
- Any incidents that occur regarding operations of the business
- Staffing that arises during & after hours or on the weekends.
11. Develops and maintains a diverse team at service stations to insure outstanding customer service.
12. “Hands-on” in the operations ensuring that the employees are;
- Properly trained/coached
- That our customers are satisfied with all the services they have received.
13. Manage complaints & suggestions systems;
- With reasonable rewards for staff who want to contribute to the improvement / growth of the sales and business.
14. Make future business unit projections and submit the plan of action i.e. hiring or downsizing.
Business Development
1. Identify the opportunities for the growth of the business and come with ideas and plans with detailed presentations.
2. Developing marketing and sales strategies with sales team for achieving more & more walk-in customers.
3. Developing marketing and sales strategies with the sales team for achieving more & more business-to-business (B2B) customers and sales by targeting big corporate customers.
4. Developing company procedure operation and others actives
5. Prepare yearly;
- Marketing & sales proposals
- Set KPIs for the business unit
- Present monthly report to management for achievement of KPIs.
- Develop customer service manual
Responsibility Matrix
Sr. No. Responsibility Primary Secondary Shared
1 Business Development Yes O O
2 Sales Yes O Yes
3 Job Orders Yes O Yes
4 Inventory & Procurement O Yes Yes
5 Operational Equipment & Infrastructure Maintenance Yes O O
6 Service Standards Yes O Yes
7 Accounts & Cash Handling Yes O Yes
8 Business Unit Planning and Staffing Yes O Yes
Reporting
Sr. No. Responsibility Monthly Quarterly Annually
1 Business Development Yes Yes Yes
2 Sales Yes Yes Yes
3 Job Orders Yes O O
4 Inventory & Procurement Yes O Yes
5 Operational Equipment & Infrastructure Maintenance Yes Yes O
6 Service Standards Yes O O
7 Accounts & Cash Handling Yes O O


8 Business Unit Planning and Staffing O O Yes

Send resume to soor@jobs-n-jobs.com

For more jobs in Dubai and other UAE states, please visit http://jobs-n-jobs.com/search/label/UAE

Comments

Popular posts from this blog

Supply Chain Specialist Job in Dubai United Arab Emirates

Supply Chain Specialist Required - Dubai Experience: With minimum of 5 work related experience in United Arab Emirates. Immediately Joining Responsibilities: • Execute the purchase order as per order plan, including order drafting, order placing, and order confirmation assessment • Responsible for the communication with supplier. • Follow-up the production and delivery of the shipments, and coordinate the delivery date based on the sales progress and transport arrangement. • Review the purchase contract and shipping documents, ensure all the data and documents are consistent and correct, and coordinate the supplier to revise if any incorrect. • Monthly update and submit the sales report and order rolling forecast to supplier as per the supply agreement. • Handle the payment application for the purchased goods and follow-up the payment status according to the payment terms. • Assist in other tasks assigned by Director of Supply chain management. Requirements: • Bachelor degree or …

HR & Admin Officer Job in Sharjah United Arab Emirates

We have been appointed to recruit an HR and Admin Officer for our Sharjah based client. The position requires the candidate to provide general day-to-day HR support across the Group as part of the Group HR function in relation to all HR, Employee Benefits, Training and Development and other administration for Group employees all in compliance with statutory obligations and best practice. • Working closely with departments, assisting line managers to understand and implement policies and procedures that are set forth in the company. • Promoting equality and diversity as part of the culture of the organization through monitoring that regular appraisals & warnings are carried out by Line Managers before action of any kind is taken. • Liaising with a wide range of people involved in policy areas such as staff performance and health and safety, using the guidelines provided by company. • Assist in Recruiting staff – by liaising with Outlet Managers & advertising their needs after CEO a…

Junior Sales Executive Job at Unique Computer Systems LLC Sharjah UAE

We are looking for dynamic & enthusiastic junior sales executive who is looking to grow his/her career in sales and marketing. The selected candidate will play an integral role in the business development and sales process. He/She will work closely to identify, qualify and cultivate new clients for the in UAE and across MENA regions. Main Responsibilities • Generate new business lead and set-up appointments • Secure new customers, maintain and develop existing accounts • Regular follow ups and meetings with potential clients by growing, maintaining and leveraging network. • Follow up on client referrals and inquiries. • Grow and develop sales and business across Africa and MENA regions including Kuwait, KSA, Bahrain and Oman. • Achieve own sales targets and lead team to achieve team and overall company target. Skills required • Experience in IT software field sales • Experience in telesales, cold calling and lead generation • Exceptional interpersonal and communication skills • Performance dr…