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Call Center Agent Job in Dubai

A Call Center Agent is required in Dubai.

Job Purpose:

To conduct outbound calls for service reminders or repairs through dedicated 800 lines. Receive bookings to load workshops in line with production attended hours and maximize opportunity for team sales. Job holder should be able to communicate accurate information and cross sell existing service promotions, and contribute to customers retention initiatives.


Minimum Qualifications and Knowledge:

High School education
SAP and CRM knowledge is an advantage

Minimum Experience:

Minimum 2 years work experience
Experience in an customer service or call center role is preferred.

Job-Specific Skills:

Time management
Work to deadlines
Can work on own initiative
Good communication skills
Arabic speaking advantage but not essential

Behavioural Competencies :

A team player
Excellent Interpersonal Skills
Cultural awareness
Able to build strong relationships

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