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Customer Service Agents Jobs in B2B company in Dubai United Arab Emirates

We need a highly professional Customer Service Agent to join our existing teams managing B2B queries.

You will provide a supporting role for the clients in dealing with all kinds of inquiries and challenges originating at the clients end. And then provide a supporting role for the Technical department in dealing with all kinds of customer related technical issues originating at our end.

Responsibilities

  • Listen, ask clarifying questions, identify the client enquiries and answer them promptly.
  • Respond to the support tickets promptly within the service level agreed time and in a professional manner.
  • Diagnose the problem at the client’s end and identify the possible solution(s)

Qualifications

  • At least 1 – 2 years of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Ability to use MS Office
Send resume to soor@jobs-n-jobs.com

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