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Assistant Butler Job at RAFFLES Dubai United Arab Emirates

 The Position

To manage the resident bar effectively and to assist the butlers in daily operation.

Key Roles & Responsibilities
  • Fully aware of Raffles standard.
  • Fully understands the difference of guest levels (VIP)
  • Fully understands the difference of room categories.
  • Adhere to the core values and the Brand dimension of Raffles the Palm
  • Attends daily briefings and notes all information about the Residents and functions in the hotel.
  • Records the physical count of Mini bar items by updating the stock sheet at the beginning and at the end of the shift.
  • Takes regular inventories of all items within the jurisdiction of Assistant Butlers in resident bar / Mini bar store and informs the supervisors for any fresh stocks need to be ordered.
  • Ensure the resident bar is checked regularly and the consumption is accounted, prior to the departure of each guest.
  • Takes initiative and provides all residents with pro active and personalized service
  • Does not intrude into the private space of residents more than what is necessary
  • Keeps track of all DND rooms that are due out for the day and keeps the butler
  • Co-ordinator informed for further follow up.
  • Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
  • Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
  • Respects guest privacy and does not discuss any private information with other colleagues.
  • Assist butlers by refilling coffee capsules / milk capsules, picking up / delivering Laundry and Delivering on call items / Amenities.
  • Maintains a record of resident bar consumption in Mini bar control sheet and posts it directly through FCS.
  • Cleans and maintains mini bar store by labeling and stacking resident bar items.
  • Records the non available items in the resident bar, in the Log book and informs supervisor.
  • Update the Log book about DND rooms ‘not serviced for the day’ and slip the DND card by the end of the shift, after the recheck.
  • Reports on any discrepancy from resident bar immediately to Head butler (or) Senior butler on duty and maintains discrepancy report for audits.
  • Takes print out of Daily sales report at the end of the shift and compares it with the mini bar floor sheet on correct postings.
  • Ensures all transfer forms are acknowledged by Head butler (or) senior butler before transferring to any outlets.
  • Updates on resident bar items, expiry date to Head butler every month and follows (FIFA) – first in and first out procedure.
  • Delivers month end inventory report to Head butler & assists Cost controller, compiles and files a copy.
Occupational Health And Safety Responsibilities
  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements.
  • Good English language verbal communication skills
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with hotel residents and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
  • Secondary/High School education
  • Minimum one year’s experience in hospitality industry with a fair amount of Food and Beverage knowledge.
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