Skip to main content

Customer Service Supervisor Job at Hertz Dubai, United Arab Emirates

 About The Role


Al Futtaim HERTZ is currently looking to recruit an experienced Customer Care Supervisor to join our team in Dubai. Reporting to the Head of Operations your main job purpose is to manage and exceed overall client expectation by ensuring that the Customer Care Team provides high level of customer service in line with company policies and procedures.

Specifically, Your Responsibilities Will Include The Following
  • Key Account Management: - Effectively manage the relationship and ensure retention
  • Manage vehicle returns and terminations
  • Standard Operating Procedures (SOP) adherence
  • Performance Management:
  • Monitor and manage team performance
  • Attend to customers queries/escalations/complaints
About You

Qualifications, Experience and Skills:

Minimum Qualifications And Knowledge
  • Bachelor’s degree or relevant experience in customer service
  • Must possess professional communication (written and verbal) and interpersonal skills.
  • Must be able to effectively communicate and interact with customers (internal and external).
  • Must also have good customer service skills.
Minimum Experience
  • 3-4 years’ experience in a Supervisory / Team Leader role
  • Good Knowledge of Customer Experience Cycle
  • Arabic Speakers would be preferred
Job-Specific Skills
  • Strong Customer relations and team building skills
  • Excellent Communication, problem solving and analytical skills
  • Planning and organizing skills
Behavioural Competencies
  • Relationship building
  • Excellent interpersonal and communication skills
  • Team building and communication
Send resume to soor@jobs-n-jobs.com

Comments

Popular posts from this blog

Administrative Assistant Job at Kazar Group Dubai, United Arab Emirates

Currently has an open position for a determined Administrative Assistant who is deeply passionate about growing their career. You will take charge of a number of different office support and administrative duties as the Administrative Assistant. Do you embrace the tasks of mail merging, pivot tables, and presentation design? Then we have just the Administrative Assistant position for you. A long-term contract / temporary to hire opportunity, this Administrative Assistant opportunity is located in the Dubai, UAE. How you will make an impact Handle telephone calls Back various projects for other employees Organize word processors, files, and faxes Greet and guide visitors Requirements At least 1 year of Administrative Assistant experience preferred Command of Clerical Duties Customer service experience Comprehensive knowledge of Administrative Assistance Proven ability to use the internet for research Knowledgeable computer skills including word processing, spreadsheets and presentation

IT Support Engineer Job in Dubai United Arab Emirates

We have Openings for IT Support Engineer in Dubai, UAE Location. Please find the details below Job Location : Dubai, UAE Position: IT Support Engineer Payroll Company: Raqmiyat. Contract Duration: 12 Months Extendable Contract. Candidates should be available inside the country UAE. Job Description:- Advanced Computer Technical skills (Hardware, Software and Windows 10 operating system and Office 365 applications) and system application. - Basic hands-on experience for Network technology and troubleshooting. - Basic hands-on experience for Radio and Telephony - Basic hands-on experience for SQL and data base troubleshooting - ITIL Certification is Must. - 6 Days a week & Should be ready to work on 24/7 Environment including night shifts. If Interested please send your updated profile and your details to  ashok.mk@raqmiyat.com