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Customer Service Supervisor Job at Hertz Dubai, United Arab Emirates

 About The Role

Al Futtaim HERTZ is currently looking to recruit an experienced Customer Care Supervisor to join our team in Dubai. Reporting to the Head of Operations your main job purpose is to manage and exceed overall client expectation by ensuring that the Customer Care Team provides high level of customer service in line with company policies and procedures.

Specifically, Your Responsibilities Will Include The Following
  • Key Account Management: - Effectively manage the relationship and ensure retention
  • Manage vehicle returns and terminations
  • Standard Operating Procedures (SOP) adherence
  • Performance Management:
  • Monitor and manage team performance
  • Attend to customers queries/escalations/complaints
About You

Qualifications, Experience and Skills:

Minimum Qualifications And Knowledge
  • Bachelor’s degree or relevant experience in customer service
  • Must possess professional communication (written and verbal) and interpersonal skills.
  • Must be able to effectively communicate and interact with customers (internal and external).
  • Must also have good customer service skills.
Minimum Experience
  • 3-4 years’ experience in a Supervisory / Team Leader role
  • Good Knowledge of Customer Experience Cycle
  • Arabic Speakers would be preferred
Job-Specific Skills
  • Strong Customer relations and team building skills
  • Excellent Communication, problem solving and analytical skills
  • Planning and organizing skills
Behavioural Competencies
  • Relationship building
  • Excellent interpersonal and communication skills
  • Team building and communication
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