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Workforce Staffing Specialist - Dubai Job at Amazon Dubai, United Arab Emirates

 We are looking for an innovative and hands-on individual with a passion for customer service to join our Operations High Volume recruiting team, supporting our Operations in the Middle East. If you thrive in a challenging and exciting environment, this is the place for you, as you will have a direct impact on Amazon growth as we find and attract the highest quality talent.

This role is integral to the success of the Operations business, building relationships and working proactively with internal Amazon teams will be key. The ideal candidate will work effectively with internal and external customers and possess great communication skills.

The successful candidate must be able to manage a complex high-volume recruitment process to meet all customer SLAs. They will thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. They have a demonstrated ability to prioritize their time, demonstrate push back and a sense of urgency, and understand the value of providing amazing customer service to the client and candidate.

Key job responsibilities
  • Ability to work in highly ambiguous environments and build solutions that have the ability to flex with the business needs and ultimately scale
  • Identify effective talent supply chain partners, onboard and manage against execution, cost and compliance
  • Understand and have active involvement in Workforce Planning requirements- ensuring the planning team is kept up to date with current labor supply and market trends
  • Partner with multiple stakeholders (Ops, HR, Finance) for labor planning meetings to draw out hiring needs for BAU and Peak. Subsequently partner with vendors to execute the set labor plan
  • Builds labor acquisition strategy inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
  • Lead initiatives to optimize hiring lead times, costs and service levels
  • Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers throughout the activity cycle and during daily/weekly reviews
  • Develop vendor performance metrics to assist with driving business results
  • Engage other Amazon business units globally to share planning best practices and improve end-to-end outcomes for Amazon customers.

Basic Qualifications
  • Minimum Bachelor’s Degree
  • Previous recruiting and/or HR experience, especially in high volume role
  • Experience of managing candidate or employee experience in time sensitive topics
  • Experience of reporting data to senior stakeholders
  • Experience of managing and building strong working relationships with third party suppliers i.e. agencies, payroll vendors
  • Demonstrated customer service focus which provides for an excellent candidate experience
  • Fluency in written and spoken English is required
  • Ability to work efficiently and accurately when under pressure to meet tight deadlines
  • Demonstrated ability to think strategically and translate strategy into operational plans and business results
  • Ability to work in a fast paced, quickly changing environment
  • Strong attention to detail and organization skills
  • Experience with MS Word and Excel
  • Excellent written and verbal communication skills
  • Strong mentoring skills
  • Up to 50% travel depending on business needs
Preferred Qualifications
  • Bachelor’s Degree in Operations, Supply Chain, Analytics or related field as well as a MBA is a plus
  • Experience recruiting into an engineering/manufacturing or construction environment a plus
  • Skilled at partnering with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations
  • Strong analytics, with ability to create, measure, and scale the right workflow between candidates, hiring managers, and the recruiting team
  • Mix of agency and corporate recruiting experience a plus
  • Proven ability to influence others without having positional authority
  • Strong verbal and written communication skills are a must
  • Ability to Deep Dive and develop innovative ideas for process challenges
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