You’ll work closely with senior leadership to develop constantly evolving service goals.
Key Responsibilities
- Be passionate about maintaining a service standard that embraces time as the ‘new’ luxury and therefore deliver FIVE service in a timely manner to the highest level of expectation, all while having fun with the FIVE Vibe!
- Support the smooth running of all the Food & Beverage/ Guest Services departments, where all aspects of the guests’ service experience are considered ‘FIVE-star’ all the way!
- Work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
- Thorough knowledge of all of FIVE’s venues, menus, events and assorted guest offerings in order to assist guests at every opportunity
- Take ownership of guest concerns, requests and act decisively in order to ensure guest approval
- Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service at all times
- Ability to aptly process billing and related payments and adhere to all established control procedures for the same
What We’re Looking For
- Hands-on approach with a ‘can-do!’ work attitude
- Commitment to delivering exceptional guest service with a passion
- Ability to find creative solutions taking while ownership for all duties and tasks assigned
- Great conversational skills and teamwork-oriented
- Positive outlook, outgoing personality and fun-to-work with at all times
- Previous Hostess experience and knowledge of reservations system is a plus
- Fluency in English (written and spoken) is mandatory
- Proficiency in multiple languages is a bonus
Send resume to tehreem@jobs-n-jobs.com
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