About The Role
Assist customer in home delivery section in professional manner. Also, to ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accord with company procedure.
Key Accountabilities
Financial
- Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
- Receive payment against cash/credit sales as evidenced by documents.
- Control all cash, credit card and foreign currency at the end of the day onto relevant documents.
- Responsible for cash handling and safe custody of cash collected until deposit in the safe.
- Handles routine customer complaint promptly and courteously.
- Briefs the Duty Manager on complaints that require management assistance.
- Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer satisfaction.
- Provide excellent customer service at all times.
- Greet all clients at the home delivery front desk in a professional manner.
- Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
- Ensures to report to home delivery senior for any stock’s irregularities found while verifying the goods.
- Process home delivery booking schedules following the given benchmark with accuracy.
- Ensure all goods are labelled before moving to the holding area.
- Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.
- Ensure customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
- Ensure customer’s follow up call after the delivery
- Maintain neat, clean appearance of self and work area.
- Ensure to follow the home delivery standard operating procedures.
- Schedule home deliveries and assemblies’ details.
- Attends to customers’ queries and problems in a professional manner.
- Maintains files of completed and pending deliveries.
- Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
- Ensure and maintain adequate stock of printed stationary.
- Controlling home delivery teams and services after delivery.
- Maintains files of completed and pending deliveries.
- Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
- Ensure and maintain adequate stock of printed stationary.
- Controlling home delivery teams and services after delivery
- Ensure all system procedures are adhered to as per policy / procedure.
About You
Job-Specific Skills
Minimum experience of 2 years in a similar role.
Analytical Skills, Effective Communication
Behavioural Competencies
- Customer Focussed
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork
Send resume to manysha@jobs-n-jobs.com
Comments