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Customer Service Supervisor Job at Hertz Dubai, United Arab Emirates

  About The Role Al Futtaim HERTZ is currently looking to recruit an experienced Customer Care Supervisor to join our team in Dubai. Reporting to the Head of Operations your main job purpose is to manage and exceed overall client expectation by ensuring that the Customer Care Team provides high level of customer service in line with company policies and procedures. Specifically, Your Responsibilities Will Include The Following Key Account Management: - Effectively manage the relationship and ensure retention Manage vehicle returns and terminations Standard Operating Procedures (SOP) adherence Performance Management: Monitor and manage team performance Attend to customers queries/escalations/complaints About You Qualifications, Experience and Skills: Minimum Qualifications And Knowledge Bachelor’s degree or relevant experience in customer service Must possess professional communication (written and verbal) and interpersonal skills. Must be able to effectively communicate and interact wi