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Exchange Admin Job in Palo Alto, CA United States

Position: Exchange Admin
Location: Palo Alto, CA
Duration: 12 Months Contract
 
Technical/Functional Skills
Senior Systems Engineer – Exchange Administrator would be responsible for:
•             Participate in planning enhancements, conference calls, and upgrades to Exchange and Small Business Server environments
•             O365 administration and hands on experience in migration and support
•             Update documentation, write new procedures, write Work Breakdown Structures (WBS) or Statements of Work (SOW)
•             Work closely with the sales and service desk teams one-on-one or in small groups regarding Exchange and Outlook
•             Interface on technical issues and matters concerning Exchange or Small Business Server with technical team, sales team or management
•             Restore mailboxes for Exchange (mailboxes may also be archived through Symantec Enterprise Vault)
•             Responsible for maintaining patching for Exchange or Small Business Server servers and ensure the work is completed on a schedule outside of core business hours
•             Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
•             Utilize knowledge of the customer environment to resolve issues in a timely manner.
•             Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.
•             Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments
•             Install, configure, troubleshoot, diagnose, and resolve problems with Microsoft Exchange 2003/2007/2010/2013, BES 5 & BES 10 and Small Business Server2003/2008/2011.
•             Duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software.
•             Responding to trouble tickets that are beyond the Service Desk support teams’ abilities to resolve an issue.

Send resume to adelina@jobs-n-jobs.com or adelinajohn279@gmail.com
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