Duties:
• Telecoms Enquiries and Order Processing
o Provide a level 1 or 2 Helpdesk service managing enquiries regarding mobile, Landline or broadband enquiries
o Working with the customer to diagnose the problem
o Completion of quotes for new services
o Follow up quotes and process the sale
o Answer questions about warranties and/or replacements.
o Answer questions about the Telecoms range.
o Process new orders and replacements.
o Liaison with third party suppliers involved in the problem resolution.
• Resolve customer complaints via phone/email.
• General customer service tasks
• Greet customers warmly and ascertain reason for calling
• Resolve customer enquiries via phone/email using ticketing system to manage the priority of the calls, whilst maintaining a positive image for the company
• Assist with order processing, following up quotes, refunds/exchanges
• Take payment information and other pertinent information such as addresses and phone numbers.
• Diagnose the problem and remote access onto customers machine where appropriate
• Use the ticket system to control workload and prioritise tasks
Send resume to soor@jobs-n-jobs.com or soormaaz279@gmail.com
• Telecoms Enquiries and Order Processing
o Provide a level 1 or 2 Helpdesk service managing enquiries regarding mobile, Landline or broadband enquiries
o Working with the customer to diagnose the problem
o Completion of quotes for new services
o Follow up quotes and process the sale
o Answer questions about warranties and/or replacements.
o Answer questions about the Telecoms range.
o Process new orders and replacements.
o Liaison with third party suppliers involved in the problem resolution.
• Resolve customer complaints via phone/email.
• General customer service tasks
• Greet customers warmly and ascertain reason for calling
• Resolve customer enquiries via phone/email using ticketing system to manage the priority of the calls, whilst maintaining a positive image for the company
• Assist with order processing, following up quotes, refunds/exchanges
• Take payment information and other pertinent information such as addresses and phone numbers.
• Diagnose the problem and remote access onto customers machine where appropriate
• Use the ticket system to control workload and prioritise tasks
Send resume to soor@jobs-n-jobs.com or soormaaz279@gmail.com
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