Support day to day operations & activities of electronic channels and services
Coordinate with internal users to determine the business needs for automation, evaluate business requirements and document the same
Ensure proper system release processes is adopted & duly signed off by concerned stakeholders.
Conduct user testing for ongoing e-Channel initiatives, prepare UAT plan & UAT scripts, validate UAT results and identify gaps, issues.
Liaise with IT, internal & external stakeholders & vendors to resolve system deficiencies
Work closely and follow up with internal service departments and external vendors on resolving customer complaints within stipulated TAT
Bachelor’s Degree (minimum) or related degree
Minimum 2-3 years of experience in a similar position or customer services field
Send resume to soor@jobs-n-jobs.com
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