Key Responsibilities:
- Troubleshoot IT issues internal stakeholders and clients, you will be responsible for handling at first point of contact
- Effectively liaise with internal second level teams and third party suppliers to ensure speedy resolution of customer issue.
- Effectively communicate regular updates to customers on the status of their logged issues
- Accurately record all customer issues in the IT Service Management tool
Key Requirements:
- Minimum 12 months IT Helpdesk experience
- Excellent communication skills, written and verbally
- Experience with Active Directory /SAP an advantage
- The ability to work autonomously
- Professional presentation
- The confidence to liaise with people across all levels internally & externally
- A strong work ethic
Send resume to tehreem@jobs-n-jobs.com
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