The candidate must be living in Qatar & have a valid Qatar work experience.
The candidate must be Bilingual: Arabic and English must.
Key Responsibilities:
- Availability of the Service Desk telephone and email support.
- High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests.
- Achieve a set level of first level resolution of clients’ and users’ Incidents and Service Requests.
- Ability to create work instructions to share acquired knowledge with peers.
- To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
- To work and be measured against strict Service Level Agreements
- Provide clients and users with clear, concise updates in relation to their Incidents and requests.
- Ability to work in all possible shifts.
- Support in resolution of client related incidents
- Support continuous communication with all clients on the status of their Service Requests
- Maintain technical compliance with all business directions and standards
Skills
Key Skills:
- At least 1 year support of Cisco IPT systems.
- Experience with HP Service Manager
- Operational experience in maintaining complex IT environments.
- Excellent English written and verbal communication skills.
- Excellent English written and verbal communication skills.
Qualification: Post-secondary education in IT or related field
Certifications:
- ITIL V3 Foundation certified
- MCITP (Microsoft) Certified and CCNA/CCNP
Minimum Experience: Minimum 5 years (at least 3 – 4 years within Qatar)
Send resume to soor@jobs-n-jobs.com
For more jobs in Dubai and other UAE states, please visit http://jobs-n-jobs.com/search/label/UAE
For more jobs in Dubai and other UAE states, please visit http://jobs-n-jobs.com/search/label/UAE