Real Estate Rent Executive / Customer Service Agent
Location: Sharjah, Al Nahda
Employment type: Full Time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Performs activities relating to inbound calls and/or emails from tenants, vendors, potential tenants regarding company rental information, questions and concerns daily
- Oversee the processing and approval of client applications and lease documents and ensure applicants fulfill their registering obligation.
- Prepare Department Leasing Reports, weekly leasing status reports, and others.
- Responsible for the implementation of the daily Leasing cycle for new and renewing tenants.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Provides accurate and timely assistance to the caller and documents activity in CRM database, ensuring proper call handling and follow up as needed
- Supports department by performing administrative assistance such as filing, faxing and report generation
- Supports team by attending meetings
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Articulate in Arabic and English
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Ability to work independently combined with excellent interpersonal skills
- Pleasant and trustworthy
Send resume to tehreem@jobs-n-jobs.com
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