You’ll work closely with senior leadership to develop constantly evolving service goals. Key Responsibilities Be passionate about maintaining a service standard that embraces time as the ‘new’ luxury and therefore deliver FIVE service in a timely manner to the highest level of expectation, all while having fun with the FIVE Vibe! Support the smooth running of all the Food & Beverage/ Guest Services departments, where all aspects of the guests’ service experience are considered ‘FIVE-star’ all the way! Work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries Thorough knowledge of all of FIVE’s venues, menus, events and assorted guest offerings in order to assist guests at every opportunity Take ownership of guest concerns, requests and act decisively in order to ensure guest approval Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service at all tim
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