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Reservations Agent Job at Hilton Dubai United Arab Emirates

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? Specifically, a Reservations Agent Will Perform The Following Tasks To The Highest Standards As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Convert, quickly, inquiries into contracted business Respond, positively, to sales inquiries to develop future sales leads Identify sales leads, as appropriate Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation Provide prompt and efficient service while maintaining the hotels brand standards What are we looking for? Skills To successfully f