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National Customer Service Assistant Job at IKEA Al Ain Abu Dhabi, United Arab Emirates

  About The Role Assist customer in home delivery section in professional manner. Also, to ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accord with company procedure. Key Accountabilities Financial Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures. Receive payment against cash/credit sales as evidenced by documents. Control all cash, credit card and foreign currency at the end of the day onto relevant documents. Responsible for cash handling and safe custody of cash collected until deposit in the safe. Customer Handles routine customer complaint promptly and courteously. Briefs the Duty Manager on complaints that require management assistance. Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction. All art