WS Enterprise Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We are seeking an Operations Manager with strong operational, leadership and technical skills to lead a team of Technical Account Managers responsible for supporting Enterprise customers. As an Operations Manager, you'll represent Amazon and AWS in front of our largest customers, building relationships and operational processes, while developing the voice of your customers within Amazon, and providing support recommendations and proactive advice through all phases of your customers’ implementation cycle. Your team will: · Field support inquiries from Enterprise customers · Complete analysis and present periodic reviews of operational performance to customer · Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning · Make recommendations on how new AWS offer