The Sydney-based Customer Welcome Centre Manager will have primary responsibility for the operations of the 2 centres, helping Category, Sales & Marketing by delivering customer and partner experiences that amaze.
The role will report directly to the Senior Marketing Manager and BrainSells' Managing Director and will manage 2 Customer Welcome Centre Concierges, one for each centre.
Key responsibilities will include:
• Review and authorise requests from across the business to use the centres
• Liaise with HP staff, management, partners and customers to optimise each centre experience
• Define and document all processes and procedures relating to the centres
• Management of and accountability for centre budgets and expenditure
• Ensuring the latest products and solutions are always on display and presented in a way that reflects HP's brand
• Reporting on all key centre metrics including visits, outcomes, pipeline acceleration, revenue generation, expenses and return-on-investment
• Researching latest industry trends and generating insights that will enable the centres to keep reinventing
• Review and authorise requests from across the business to use the centres
• Liaise with HP staff, management, partners and customers to optimise each centre experience
• Define and document all processes and procedures relating to the centres
• Management of and accountability for centre budgets and expenditure
• Ensuring the latest products and solutions are always on display and presented in a way that reflects HP's brand
• Reporting on all key centre metrics including visits, outcomes, pipeline acceleration, revenue generation, expenses and return-on-investment
• Researching latest industry trends and generating insights that will enable the centres to keep reinventing
The Candidate:
If you are proactive, passionate and accountable, have a strong interest in technology and a desire to join an iconic global brand, we would love to hear from you.
The successful candidate should possess the following skills and attributes:
If you are proactive, passionate and accountable, have a strong interest in technology and a desire to join an iconic global brand, we would love to hear from you.
The successful candidate should possess the following skills and attributes:
• A showroom management background
• Excellent verbal and written communications skill
• The ability to use core Microsoft Office applications
• Strong interpersonal and negotiation skills
• Knowledge of project management & process improvement
• Well presented with an exceptional level of customer service
• A dynamic, energetic and solutions-driven mindset
• A good understanding of technology
• The ability and drive to lead by example
• People management
• Excellent verbal and written communications skill
• The ability to use core Microsoft Office applications
• Strong interpersonal and negotiation skills
• Knowledge of project management & process improvement
• Well presented with an exceptional level of customer service
• A dynamic, energetic and solutions-driven mindset
• A good understanding of technology
• The ability and drive to lead by example
• People management
Send resume to tehreem@jobs-n-jobs.com or tehreemshah279@gmail.com
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