Job Purpose &Context:
^ Assist in optimizing the capability of the ICT infrastructure, services and supporting organizations to deliver a cost effective and sustained level of service availability that meets business requirements.
^ Implement ITSM aligned Availability Management policies, processes and procedures.
^ OptimizeIT Services by driving cost-effective enhancements to help to meet the availability requirements of the business as defined in the SLAs
^ Assist in the improvement of availability by producing and maintaining Availability plans and ensuring appropriate corrective action is highlighted to address shortfalls in performance against availability requirements.
^ Provide regular Availability reports as dictated by contractual requirements.
^ To assist in ensuring that current and future capacity and performance aspects of the IT infrastructure are provided to meet business requirements at acceptable cost.
^ To implement ITSM-aligned Capacity Management policies, processes and procedures
^ To provide monthly Capacity reports
^ To provide Capacity plans as dictated by customer requirements
^ To advise on appropriate levels of capacity to be built into new ICT solutions
^ Periodic and on-going forecasting for capacity needs based on business and technical input Essential Skills
^ Knowledge of ITIL processes and methodology
^ Experience in configuring IT system monitoring tools
^ Good communication skills â€“ both written and oral â€“ and the ability to adapt delivery for different audiences
^Knowledge/experience of common Availability & Capacity Management techniques (reporting, trending, modeling, Fault Tree Analysis, component failure impact analysis, etc.)
^ An interest in technology and service delivery
*Data center Management.
*Customer Facing Skills.
*In depth knowledge of at least one key technical area (storage, networks, Wintel, UNIX)Academic / Vocational Qualifications.
*ITIL Foundation Certificate.
Send resume to firstname.lastname@example.org