Position Title: Quality Assurance Executive
Salary Package: PKR 30,000 – 40,000 per month (Basic)
Work Location: 6th Road, Rawalpindi (2 min walk from Metro)
Shift Timings: 9:00 AM - 5:00 PM
Additional Benefits: Appreciation bonuses, Life Insurance, Double Compensation on Public Holidays, Referral Bonus, Annual leaves for confirmed employees.
Brief Job Description:
- Determines customer service quality standards by studying outbound calls and customer service presentations; conducting test calls to service representatives on new products.
- Have strong check on calls made by representative and give them feedback accordingly.
- Verifies results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
- Provides feedback to telemarketers by monitoring calls; conducting daily and weekly help sessions.
- Candidates having relevant experience can share resume at tehreem@jobs-n-jobs.com
Customers Service Executive (Abu Dhabi) - Parking and Removing / Relocation experience mandatory. Checking & verifying with sales dept for freight rates for processing import shipment • Coordinating with the customs clearance assistant and airlines for the collection of Delivery Orders from DNATA. • Handling sea freight import FCL & LCL containers • Liaising with shipping lines/agents, DPA, Customs authority for LCL/FCL or co-load type of shipments • Monitor various shipping movement and keep a track of all shipments & vessel arrival. • To make import bookings for warehouse & set priorities with regular follow-up for urgent deliveries • Ensure timely availability of shipments to customers within the time frame. • Co-ordination with overseas partner & airline agents. • Follow-up for NOC (No Objection Letter) from the liner agents and collect MR number from DPA • Sending arrival notification to customers • Checking & verifying with sales dept for freight rates f
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