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Help Desk / Service Desk Specialist Job in Greenwich, CT United States

Responsibilities:
  • Deploy PCs, laptops, thin clients, monitors and other peripherals (travel between two office locations within Greenwich, CT, may be required).
  • Provide onsite and remote assistance to IB users via phone, email and remote control software.
  • Track AD / Email / System user account creation, changes and deletions and password resets for IB users.
  • Log and track calls using the Ticketing System, maintain approval history records and document problem resolutions.
  • Develop an End-User Computing (EUC) knowledge management database.
  • Provide basic user support and configuration of Avaya phones and video conferencing & presentation applications such as WebEx, Skype, etc.
  • Provide basic support on Apple / Android tablets and smart phones as it relates to IB business.
  • Perform hardware & software inventory and produce management reports.
  • Provide IB new hires with required technologies and perform IT onboarding processes.
  • Provide non-technical assistance on an ad-hoc basis (e.g., procurement of IT equipment and supplies, and providing other office service equipment).
  • As a local US help desk liaison in the global Windows infrastructure team, interact with Windows Engineering personnel in other domestic and international IB offices.
Qualifications:
  • Technical knowledge of Windows 7 & 10 operating systems.
  • Technical knowledge of Windows Active Directory & Group Policy.
  • Technical knowledge of the Microsoft Office application suite. (Proficiency with MS Excel highly desired.)
  • Familiarity with native and third-party Windows Remote Control tools.
  • Familiarity with command-line tools and batch processing.
  • Strong customer service and professional client-facing skills.
  • Ability to communicate clearly and concisely on the phone and in person.
  • Advanced IT troubleshooting and multi-tasking skills.
  • Strong time management and organizational skills and ability to meet project deadlines.
  • Ability to work autonomously and as part of the IB global Windows team.
  • Excellent skills in identifying and diagnosing technical problems, escalating and routing issues, recommending and implementing solutions to correct repetitive common issues.
  • Ability to professionally communicate with Infrastructure staff and maintain strong working relationships with other IT functions to ensure problem resolution and ticket tracking.
  • A minimum of 1-3 years of desired experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Send resume to adelina@jobs-n-jobs.com
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