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Seller Support Associate Job at Amazon Cairo Egypt

Job description

  • Handling seller’s inquiries via call/chat/email.
  • Taking ownership of own workload and work with wider teams to deliver results.
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Builds Platform and business knowledge to better serve sellers
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains set global performance metrics such as quality, productivity, first contact resolution, and attendance using the Amazon Leadership Principles as a support structure and job aid to achieve these Key Performance Indicators.
  • Ability to work under pressure and provide high quality work.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Job Requirements 
  • Language: Written and verbal communication skills in English and Arabic.
  • Experience within a customer service environment preferred.
  • Desire to expand skills into new areas.
  • Technical (Computers & Internet) savvy is required.
  • Business acumen in areas of e-commerce and retail.
  • Committed seller advocate, drive process & tool improvements.
  • Enthusiasm and strong self-motivation.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
  • Demonstrates effective communication, composure, and professional attitude.
  • Flexibility to work a shift patterns including weekends
  • Exemplary performance record, particularly with regard to quality & productivity
  • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Send resume to soor@jobs-n-jobs.com
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