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ITSM Service Transition Analyst Job in San Ramon, CA United States

The role at times is technical and requires the communications skills to identify and collaborate with the correct system SMEs to review impact, testing, and rollback procedures as well as vet transition documentation 


Drives Service Transition best-practice and ITIL process standardization
Write and Implement service transition process
Reviews and analyzes business impact to the production environment, communicating proactively with the business and SMEs to enable changes while ensuring critical business functions are not interrupted Performs change evaluations, monitors for violations, and assists with the improvement of the change process
Conduct meetings such Acceptance into Service (AIS) Review meetings, change evaluation, knowledge transfer and Early Life Support period meetings.
Actively participate in Project meetings providing insight and expertise to influence decisions and next steps for service transition
Able to assist in leading a team of Transition Analysts from a day to day perspective
Creates communications plans and communicates effectively with senior management and stakeholders
Assesses change risk levels and documents mitigating action
Develop and Maintain CMDB.
Measures and reports on metrics and effectiveness of Service Transition and owns continuous improvement
Establish and maintain Enterprise standards based on industry best practices for ITSM Service transition processes, definitions, reporting, metrics, and scorecard

4 year Service transition or relevant IT experience
Experience with Configuration Management Database (CMDB)
Strong understanding of ITSM and ITIL Framework
Strong written and verbal communication skills
Experience using and administering ServiceNow and Atlassian apps (Confluence, JIRA)
Ability to multi-task in a fast-paced, dynamic environment
Experience in project management, personnel management
Experience developing relationships and collaborating with IT, business, and vendor stakeholders
Proactively identifies knowledge and process gaps and develops improvement
Bachelor degree or equivalent experience
(ITIL v3 certification a plus)
Service transition certification

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