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GUEST RELATION OFFICER Job at RAMADA KARACHI Pakistan

RAMADA KARACHI CREEK IS LOOKING FOR “GUEST RELATION OFFICER”


SKILLS & KNOWLEDGE:
·         Should have Proven experience as a Guest Relations Officer
·         Familiarity with hospitality industry standards
·         A customer-oriented and professional attitude


CORE RESPONSIBILITIES
·         Welcoming guests in a friendly and professional way
·         Addressing and escalating customer complaint
·         Providing information about facilities, programs and other services
·         Review arrival lists to welcome guest
·         Attend to special guests (e.g. VIPs) and answer their inquiries
·         Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
·         Provide information about amenities, area and venues and promote services
·         Anticipate guest needs and build rapport with customers
·         Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
·         Record information in the logbook daily
·         Ensure compliance with health and quality standards
·         Fresh or 1 year experience of GRO
·         Excellent communication skills Verbal and written

Experience      : Relevant experience is preferable
Gender            : Female
Salary              : Market compatible (pick and drop facility will be provided)

Please send your CVs on hrm@ramadakarachicreek.com mention ‘GRO” in the subject line

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