Job Description:
• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone and email
• Maintaining an Asset Database and track changes
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware.
• Escalate unresolved calls to the infrastructure support team
• Log all calls in the Service Desk System
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
• Incident Management experience – Managing incidents including business expectations and communication
Send resume to soor@jobs-n-jobs.com
For more jobs in Dubai and other UAE states, please visit http://jobs-n-jobs.com/search/label/UAE
Send resume to soor@jobs-n-jobs.com
For more jobs in Dubai and other UAE states, please visit http://jobs-n-jobs.com/search/label/UAE