Skip to main content

Manager Customer Experience Job at ABB Abu Dhabi United Arab Emirates

 You will be working as Manager Customer Experience and will be part of Process Automation Business Area for Energy Industries Division based in Abu Dhabi, UAE. In this role you will be reporting to Local Division Service Manager and will be responsible for conducting and organizing technical trainings, maintaining, and updating all application or equipment of Customer Experience Center (CEC) located in Abu Dhabi. Providing technical support to customers through the Digital Solution facility of CEC supporting events, providing technical demonstration and presentation to customers and implementation of Customer Service Experience (CSE) program.


Your responsibilities
  • Conduct and organize technical trainings based on installed equipment and systems (control, electrical systems and digital) of ABB within the Energy Industries
  • Generate demand for training and ensure utilization of the center by attracting internal and external stakeholders in coordination with operation and sales function of local division
  • Equip Customer Experience Center (CEC) to meet demand for training, demonstration and presentation of applications and solutions relevant to customers of Energy Industries
  • Provide technical support consultation, remote diagnostics for site support and services on control systems delivered by ABB like 800xA and Symphony or Harmony.
  • Drive usage of augmented reality solutions such as Remote Insights among the tech support team, field engineers and customers.
  • Maintain and keep the system updated and operational throughout the year. Coordinate with the Service Delivery team and ensure ABB proactively schedules FSEs to run SPDC tool to gather diagnostics which provide insight into productivity or service gaps and opportunities.
  • Work towards establishing the center to meet customer’s demand for 24x7 support and as well as a regional support center for the Hub
  • Lead implementation of Customer Service Experience program within of Process Automation Energy Industries covering commercial contract management, case management, field service lightning and front-end lead generation.
Your background
  • Bachelor’s degree in Engineering
  • Minimum 10 years of experience in the field of control or electrical system.
  • Conversant with process control principles and passionate on new technologies applicable to industries
  • Must have hands-on experience of ABB’s control systems ABB like 800xA and Symphony or Harmony.
  • Prior experience and knowledge in industries such as Oil & Gas, Power & Water, and other Utilities will be beneficial.
  • Strong experience on troubleshooting and root cause analysis methodology and should have a customer centric approach.
  • Excellent written and verbal communication skills with the ability to influence both internally and externally.
Send resume to soor@jobs-n-jobs.com
Labels:

Comments

Post a Comment

Popular posts from this blog

Customers Service Executive Job in Abu Dhabi United Arab Emirates

Customers Service Executive (Abu Dhabi) - Parking and Removing / Relocation experience mandatory. Checking & verifying with sales dept for freight rates for processing import shipment • Coordinating with the customs clearance assistant and airlines for the collection of Delivery Orders from DNATA. • Handling sea freight import FCL & LCL containers • Liaising with shipping lines/agents, DPA, Customs authority for LCL/FCL or co-load type of shipments • Monitor various shipping movement and keep a track of all shipments & vessel arrival. • To make import bookings for warehouse & set priorities with regular follow-up for urgent deliveries • Ensure timely availability of shipments to customers within the time frame. • Co-ordination with overseas partner & airline agents. • Follow-up for NOC (No Objection Letter) from the liner agents and collect MR number from DPA • Sending arrival notification to customers • Checking & verifying with sales dept for freight rates f
Read more

Key Account Manager (Dubai) Job at Air Arabia Dubai United Arab Emirates

Job Description Air Arabia is not only committed to providing affordable air travel but is also dedicated to uplifting the lives of those who are less fortunate. Taking responsibility and lead on social needs of local and international communities has been part of our success. Job Purpose To achieve the commercial objectives and targets in the assigned area/territory from different channels: building effective business relationships, enhancing brand visibility and promoting Company’s products and services. Carries marketing campaigns and promotions, and increases the market share in line with set measures and Company’s adopted policies and procedures. Key Result Responsibilities Achieves and exceeds the set sales targets in the assigned area/territory; constantly reviews financial data to evaluate performance; identifies shortages, determines root causes, recommends changes to respective Manager and implements corrective measures accordingly. Identifies new opportunities to manage/maxi
Post a Comment
Read more

Assistant Sales Manager Tourism Dusk Tourism LLC Dubai, United Arab Emirates

The Sales Manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints. You should also be able to delegate tasks to the sales staff in the absence . To be successful as an Sales Manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing Sales Manager should be able to achieve excellent customer service at all times. Sales Manager Responsibilities: Continually meeting or exceeding sales quotas. Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets. Monitoring the performance of the sales team. Building and maintaining good working relationships with customers. Identifying opportunities and strategies to increase sales. Regularly attending sales meetings and training sessions. Sales Manager Requirements: Bachelor’s degree in Marketing, Communications, or related field is
Post a Comment
Read more