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Beauty & Grooming Manager Job at Majid Al Futtaim Dubai United Arab Emirates

Role Purpose:

The Beauty & Grooming Manager is responsible for operating the date to day operation of the beauty & grooming services (including hair salon, barbershop, brow bar, nail bar and any other satellite locations), driving sales and operational excellence while delivering on exceptional customer experience.

Responsibilities will include, but will not be limited to the following:


  • Drive sales in line with budgets.
  • Deliver on business KPIs including by not limited to sales, occupancy, shrinkage, client retention, and customer data.
  • Responsible for buying quality professional products for both use and retail, setting retail price and re-orders where necessary.
  • Continuously review and introduce innovation and newness through trending services and brands to support sales.
  • Constantly review offers, packages, prices and propose optimal solution to maximize revenues per location.
  • Provide reports and business analysis in relation to team performance, sales, products, prices, competitive activities and opportunities.
  • Managing the day to day of any concession consignment and licensing partner.

Operational Experience:

  • Oversee the implementation of standards of beauty and grooming services.
  • Ensure smooth operations, dealing with any potential disruptions to the business in a timely manner.
  • Ensure that all approvals, services, and legislative requirements are compliant with government authorities.
  • Coordinate and work closely with marketing team on promotions, advertising, social media, PR, in store events and activities.
  • Implement, manage, and maintain compliance to Company policies and guidelines to minimize stock loss and damages.
  • Ensure Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance Department in a timely manner.
  • Overall accountability for compliance of subordinates with established Company policies, procedures, and standards, including, but not limited to, cash handling, service standards, personnel practices, sales and record keeping procedures.
  • Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.


  • Understand the levers and indicators that affect the business and coach the team of specialists to deliver an exceptional luxury customer experience, creating great moments for guests.
  • Ensure timely and professional resolution of any customer related challenges and/or concerns.
  • Support Human Capital with recruitment process ensuring the acquisition, development and career progression of a high performing team.
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