The candidate must be living in Qatar & have a valid Qatar work experience. The candidate must be Bilingual: Arabic and English must. Key Responsibilities: Availability of the Service Desk telephone and email support. High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests. Achieve a set level of first level resolution of clients’ and users’ Incidents and Service Requests. Ability to create work instructions to share acquired knowledge with peers. To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc) To work and be measured against strict Service Level Agreements Provide clients and users with clear, concise updates in relation to their Incidents and requests. Ability to work in all possible shifts. Support in resolution of client related incidents Support continuous communication with all clients on the status of their Service Requests Maintain te
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