Experience in Requirement gathering, designing Use Cases and developing process based solutions · Experienced in Call Center Technologies and IVR automation · Enterprise Systems Integration experience with Contact Center IVR and helpdesk Applications, IR Call flows, VUI design and web services · Enterprise systems integration experience to include mainframe and distributed systems · Experience in analysis, design, development, and deployment of large scale multi-tier enterprise application systems · Strong written and verbal communication · Experience with Microsoft Office Suite of tools · Knowledge of SOAP/XML/WS Security · Ability to thrive in dynamic, fast-paced software development environment · Experience in all phases of software development lifecycle including design, configuration and development, testing and implementation Establish and maintain technical relationships between various stakeh