Job Description
- Work closely with the sales and marketing to provide guidance on how to maximize current and prospective relationships through the use of the CRM.
- Ensure the CRM provides an effective sales funnel and efficient sales process.
- Plan, manage and deliver multi-channel, digital CRM marketing campaigns.
- Ensure the CRM is customer focused and working to maximize its effectiveness for sales and distribution.
- Segment the CRM to enable tailored and relevant marketing messages to customers.
- Analysis of the current CRM and ensuring its fit for purpose and the goals of the organisation.
- Define requirements for effective use of the CRM and its infrastructure.
- Making sure the CRM is customer focused and working to maximize its effectiveness for sales and distribution.
- Working with external agencies and suppliers to ensure the successful delivery of the CRM plan.
- Planning, managing and delivering multi-channel, digital CRM marketing campaigns.
- Segmenting of the CRM to enable tailored and relevant marketing messages to customers.
- Ensure return on investment through KPIs and performance metrics.
- Championing and driving through necessary CRM changes ensuring full buy in from all stakeholders in the business.
- 10 + years of work experience.
- Previous experience in similar Head of CRM role.
- Excellent technical knowledge of CRM and analytical systems.
- Excellent understanding of CRM principles in a B2C environment.
- Must have a strong commercial outlook and the ability to manage project delivery through internal and external stakeholders.
Send resume to soor@jobs-n-jobs.com
For more jobs in Qatar, please visit http://jobs-n-jobs.com/search/label/Qatar
For more jobs in Qatar, please visit http://jobs-n-jobs.com/search/label/Qatar